Privacy Policy

This Privacy Policy explains when and why the North Sea Surf Film Festival collect personal information and / or data about people who visit our website, how we use it, what conditions under which we may disclose it to others and how your information is kept secure.

By using our website, you agree to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to info@northseasurffilmfestival.com or by writing to The North Sea Surf Film Festival, 85 Marine Avenue, Whitley Bay, Tyne & Wear, NE26 3LL.

What information is collected?

The personal information we collect may include your name, address, email address, IP address, and information regarding what pages are accessed and when and on what type of browser / device. If you purchase a product from us, your credit/debit card information is not held by us. It is securely collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions. Some services may require you to provide us with your personal information. For example, an email address to create an account. If you choose to withhold this information in such cases you may not be able to access certain areas or carry out certain actions on our website.

How is your information used?

We may use your information to: Improve our products, services, website & communications Process payments Send communications you have requested and that may be of interest to you, such as order updates and email communications Dealing with competition entries Notify you of changes to our services

Who has access to your information?

Your information can be viewed by authorised people at the North Sea Surf Film Festival, our supplier organisations and third party service providers working on our behalf for the purpose of completing tasks and providing services such as payment and order processing and sending email communications. When we use third party service provides, we disclose only the personal information that is necessary to deliver that service. We will not sell or rent your information to third parties without your consent. We will not share your information with third parties for marketing purposes without your consent.

Access & update your information

You have a right to request access to the information we hold on you. You can do so by emailing info@northseasurffilmfestival.com. To comply with your request, we may ask you to confirm / prove your identity. Your information will be sent to you via email unless otherwise requested. Subsequent requests of information may incur an administrative fee.

Data Protection

We have procedures and security features in place to keep your data secure once we receive it. Any sensitive information (such as credit or debit card details) is encrypted and protected. The North Sea Surf Film Festival is secured with SSL encryption which can be seen through the ‘lock ’icon on your browser. Non-sensitive details (such as email address) are transmitted over the Internet, and this can never be guaranteed to be 100% secure. As a result, whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by The North Sea Surf Film Festival and while we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of the North Sea Surf Film Festival. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, the North Sea Surf Film Festival takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.